FAQ's

We design and manufacture our puzzles in our workshop on Salt Spring Island, BC, Canada.

We ship in North America for flat rate. Worldwide shipping is available, shipping costs will be calculated at checkout.

Flat Rate Shipping in Canada $10. Flat Rate Shipping to the USA $20 Worldwide shipping calculated at checkout.

Please drop us a line hello@pacificpuzzleco.com or DM  us (and give us a follow!) on IG and facebook.

We attend the most charming Saturday market on the extremely quaint Salt Spring Island, British Columbia, nearly 30 weeks of the year. 

You can also find us at seasonal shows in Vancouver and Toronto.

In 2023 find us at:

Circle Craft- Vancouver, BC  Convention Center November 8 - 12

One of A Kind Show - Toronto, ON-  Enercare Center November 23- December 3

Make IT Show- Vancouver , PNE Forum December 7-10

Stay Tuned (and click that follow button ) to our Instagram page as we add more show in upcoming years

At this time we are not offering any wholesale opportunities for our puzzles but please stay in touch.  

Please click the 'Notify Me' button on the puzzle and we wil let you know as soon as we produce more.

Also don't forget to subscribe to our newsletter to hear about new releases and returning favourites

Many of our puzzles are family friendly with a variety of pieces that all ages will have heaps of fun working on. The higher the number of pieces the more challenging the puzzles will be. We know some smaller kids the are ridiculously good at puzzles. Please remember our wooden puzzles may be a choking hazard for children under 6.

Puzzling is more fun when it's a group effort. We encourage you to enjoy assembling our puzzles as a family!

Rest easy, this happens sometimes. In the case you may be missing a puzzle piece. We will do our best to replace it. Please know that as our puzzles are handmade some pieces may vary by a millimetre or so, and as such may not be a perfect match. If the puzzle is out of print, we may be able to make a blank piece to fit it place. Please get in touch: hello@pacificpuzzleco.com

We use a fiber board that is 100% free of voids, unlike a plywood. Fiber board is often used in cabinet and furniture making. Most notably handling changes in humidity better than a classic plywood. 

whim·sy /ˈ(h)wimzē/

Strangely shaped puzzle pieces. Before we begin designing a puzzle we mind map all the themed shapes that come to mind when thinking of the puzzle.

You’ll find our logo (always different) in nearly all of our puzzles. If you have a suggestion for a whimsy piece you’d like to see in a future puzzle, drop us a line we’d love to hear from you!

Our engraved collection are monochromatic puzzles that have the image engraved onto the wood. Our most challenging puzzles in our collection. We put a light stain finish on the puzzle prior to it being cut into our signature pieces. A great challenge for those that feel they've tried every puzzle.

The price of the puzzles is based on the time is takes to handmake every aspect of the product.

Great question! Unfortunately we are not offering any custom puzzle production at this time. 

Absolutely, as long as it has not already been shipped. Please email hello@pacificpuzzleco.com ASAP. 

We do not offer a gift wrap options, but we are happy to customize a note for the recipient. Please let us know in the notes at checkout what you would like a card to say. 

In the unlikely event that you change your mind and need to return your puzzle you are welcome to within 1 week of receiving it as long as the outer packing ( sealing sticker) has not been opened.

Puzzles must be in original condition to receive a refund

Return shipping costs are the customers responsibility.

Please email hello@pacificpuzzleco.com for return instructions

Please email us as soon as possible if you would like to change or modify your order. We do not keep any credit card information on file, if you would like to add to your order please place another order online and send us an email to combine your orders. If your order is already being processed, you may have to wait and ship back an unopened puzzle.